Developers
Tickets

List tickets

GET/support/tickets

Returns the support tickets in the account, using cursor-based pagination.

The collection can be filtered by user, product, support department, status, a text search, and last update time, and sorted by updated_at.

If the credentials are restricted to specific users or products, only tickets within that scope are returned.

Authorization

AuthorizationBearer <token>

Autonomous mode: the API credential secret, sent as a bearer token. Credential secrets are identified by a fixed prefix.

In: header

Query Parameters

limit?integer
Range1 <= value <= 200
cursor?string
sort?string

Value in

  • "updated_at"
  • "-updated_at"
user_id?string
department_id?string
status?string

Value in

  • "open"
  • "closed"
product_id?string
q?string
updated_after?string
Formatdate-time

Response Body

application/json

application/json

application/json

application/json

curl -X GET "https://example.com/support/tickets"
Empty

Tickets

Tickets in API v3: list tickets, create a ticket, retrieve a ticket, update a ticket, list ticket replies, create a ticket reply, retrieve a ticket reply, update a ticket reply, delete a ticket reply.

Create a ticket POST

Opens a support ticket on behalf of the specified user. The ticket is owned by that user, but its first message is attributed to the credential that made the request, not to the user. If `user_id` or `department_id` does not reference a resource accessible with the current credentials, the request is rejected with a validation error for that field.