Update a ticket reply
/support/tickets/{ticket_id}/replies/{reply_id}Corrects the text of a support team reply. The original creation time of the reply is preserved, and the user is not notified again.
Only replies written by the support team (author.kind of admin or credential) can be edited. Attempting to edit any other message returns 403 with the permission_denied error code and details[].field set to author.kind.
Send the ETag returned by the retrieve operation in the If-Match header to avoid overwriting a newer version.
Autonomous mode: the API credential secret, sent as a bearer token. Credential secrets are identified by a fixed prefix.
In: header
Path Parameters
Header Parameters
Client-generated key that makes the request safe to retry. Must be 1 to 128 characters from [A-Za-z0-9._:-]. Optional on this operation; when sent, a malformed key returns idempotency_key_invalid, and repeating the request with the same key and the same body returns the stored result with Idempotent-Replayed: true.
Expected revision of the resource, in the same format as the ETag header (W/"<type>:<id>:<revision>"). If the resource has changed since that revision, the request fails with 412 and the revision_mismatch error code. When omitted, the update is applied to the current revision.
Optional client-generated identifier of the request, up to 64 characters from [A-Za-z0-9._-]. Echoed back in the response and recorded in the request log; it never replaces the server-generated X-Request-Id.
length <= 64Request Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
Response Body
application/json
application/json
application/json
application/json
application/json
application/json
curl -X PATCH "https://example.com/support/tickets/string/replies/string" \ -H "Content-Type: application/json" \ -d '{ "text": "string" }'Retrieve a ticket reply GET
Retrieves a single message from the ticket conversation. The message must belong to the ticket in the path; otherwise the API returns `404 Not Found`. The response includes an `ETag` representing the current revision. Send this value in the `If-Match` header when updating the reply to avoid overwriting a newer version.
Delete a ticket reply DELETE
Removes a support team reply from the ticket conversation. The reply is no longer visible to the user, and the related in-app notification is removed. Only replies written by the support team (`author.kind` of `admin` or `credential`) can be deleted. Attempting to delete any other message returns `403` with the `permission_denied` error code and `details[].field` set to `author.kind`.