Update a ticket
/support/tickets/{ticket_id}Updates the subject or support department of a ticket, or closes and reopens it through status.
Changing status requires the tickets.close permission in addition to tickets.update.
Send the ETag returned by the retrieve operation in the If-Match header to avoid overwriting a newer version.
Autonomous mode: the API credential secret, sent as a bearer token. Credential secrets are identified by a fixed prefix.
In: header
Path Parameters
Header Parameters
Request Body
application/json
TypeScript Definitions
Use the request body type in TypeScript.
Response Body
application/json
application/json
application/json
application/json
application/json
curl -X PATCH "https://example.com/support/tickets/string" \ -H "Content-Type: application/json" \ -d '{}'Retrieve a ticket GET
Retrieves a support ticket by its public ID. The response includes an `ETag` representing the current revision. Send this value in the `If-Match` header when updating the ticket to avoid overwriting a newer version. If the credentials are restricted to specific users or products, tickets outside that scope return `404 Not Found`, the same response as a ticket that does not exist.
List ticket replies GET
Returns the ticket conversation in chronological order, oldest message first, using cursor-based pagination. The collection includes messages from the user and from the support team.